Privacy Policy
Effective Date: January 20, 2026
Billbuk Group (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our WhatsApp Business Integration services (“Service” or “App”). Please read this policy carefully. If you do not agree with the terms, please do not use our Service.
1. Information We Collect
We may collect the following types of information when you use our Service:
a. Account Information
- Name, email address, phone number
- Company name, business details
- WhatsApp Business account information necessary to connect to the API
b. Usage Information
- Log data including IP address, device type, browser type, and activity within the app
- Message delivery status, engagement metrics, and analytics
c. Cookies & Tracking
- Cookies, web beacons, and similar technologies for analytics and functionality
- Used to improve user experience, track session activity, and optimize performance
2. How We Use Your Information
- To provide and maintain our WhatsApp Business Integration service
- To manage your account and authentication
- To send notifications and system messages related to your usage
- To analyze usage patterns and improve our services
- To comply with legal obligations and enforce our terms
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data in the following situations:
- With WhatsApp / Meta: Only to enable the Business API connection as part of service functionality
- Service Providers: Trusted third-party vendors who help operate or improve the service (e.g., cloud hosting, analytics)
- Legal Compliance: When required by law, regulation, legal process, or governmental request
- Business Transfers: If Billbuk Group merges, sells, or is acquired, user data may be part of transferred assets
4. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes, enforce agreements, and protect rights
After the retention period, personal data will be securely deleted or anonymized.
5. Your Privacy Rights
Depending on your location, you may have rights such as:
- Accessing, correcting, or deleting your personal data
- Withdrawing consent where applicable
- Restricting or objecting to data processing
- Requesting data portability
To exercise these rights, contact us at support@billbuk.com.
6. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or storage is 100% secure. We cannot guarantee absolute security.
7. Third-Party Services
Our Service may integrate with third-party services, such as WhatsApp Business API and analytics providers. Their use of your data is governed by their own privacy policies. Billbuk Group is not responsible for the practices of these third parties.
8. Cookies and Tracking Technologies
We use cookies, local storage, and similar technologies to:
- Authenticate users and maintain sessions
- Analyze usage and improve app performance
- Personalize user experience
You can control cookies through your browser settings; however, some features of the Service may not function without cookies.
9. Children’s Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Service constitutes acceptance of any changes.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Billbuk Group
Email: support@billbuk.com
Website: https://www.billbuk.com
Address: 3 RD FLOOR, SHOP NO 301 PLOT NO 08, SANGAM TOWER, Zone-1, MP Nagar, Bhopal - 462011